Respond to every callback in minutes with AI-powered accuracy.
Callback HQ matches each guarantee-claim email to the right inspection report, evaluates it against your agreement and Standards of Practice, and drafts a reply you can approve in one click. Your inspectors stay on the road. Your office stops re-reading reports.
Card required to start. Cancel before day 14 and you owe nothing — we ask up-front to keep spam accounts out.
Frivolous callbacks are a huge waste of time. Fast replies are good customer service — and save you money.
Homeowner emails you a complaint. You dig up the right report. You re-read the agreement to remember what's covered. You check the Standards of Practice. You draft a measured reply that doesn't expose you. You send it. By the time you're done it's the afternoon — and there are three more in the queue.
From claim to reply in three automated steps.
Homeowner submits a callback
Embed the intake form on your website or send the link. The homeowner types their issue, picks the inspection date, optionally uploads photos.
Claude analyzes against the report
We pull the right inspection PDF from your Drive, run a three-question analysis (was it flagged? did the SoP require it? does the agreement cover it?), and draft a cited reply in your voice.
You approve and send
Review the verdict, scan the cited quotes, nudge the tone if you want. Hit Approve and we email it under your domain. Confident drafts auto-send after 5 minutes — undo any time.
Generic AI won't cite your agreement. Callback HQ will.
Cited, not hallucinated
Every claim, verdict, and dollar figure traces to a specific paragraph in the inspection report, agreement, or SoP. The reviewer sees the source before approving.
Trained on your documents
Upload your inspection agreement and pick your SoP (InterNACHI, TREC, ASHI, CAHPI — we'll fetch the official text). All analysis stays scoped to what you actually use.
Pulls reports straight from Drive
Connect your Google Drive once, point us at your inspections folder. We catalog the full tree and lazy-load the right report when a callback arrives — no migration or re-upload.
Human-in-the-loop by default
Below your confidence threshold? Held for review. Above it? Queued with a 5-minute undo. You stay in control of every send without bottlenecking on every reply.
Per inspector. One plan, every feature. Annual saves ~17%.
Simple seat-based pricing with a volume tier that kicks in automatically as you grow. 14-day trial on every account, no setup fees, no per-claim metering.
Questions we get most often.
Do I need to upload all my inspection reports?
No. Callback HQ catalogs your Google Drive once (we read the file list, not the contents), then pulls the specific report we need when a callback arrives. A 5,000-report Drive is fine.
What email address does the reply send from?
Your domain. You verify the sending domain in Resend during onboarding (we'll walk you through the DNS records). Replies arrive in your homeowner's inbox from claims@yourcompany.com, not from us.
Will it auto-send a wrong reply?
Only if you tell it to. Every workspace has a confidence threshold (default 0.85). Below that, the draft holds for human review. Above it, the draft queues with a 5-minute undo window before it actually sends.
Which Standards of Practice are supported?
InterNACHI, TREC, ASHI, and CAHPI out of the box — pick one in onboarding and we'll fetch the official text. You can also upload your own SoP PDF if you follow a state-specific one.
What happens to the homeowner's reply if they write back?
It threads onto the original claim. You'll see a Replies tab in the claim review, the status flips to 'replied', and the original outbound and the homeowner's response sit side-by-side.
Stop hand-writing the same five emails.
Spin up your workspace in under five minutes. Connect Drive, upload your agreement, embed the form. Your next callback gets drafted for you.