Support

Callback HQ automates the handling of guarantee-claim callbacks for home inspection companies. When a homeowner submits a complaint through your embedded intake form, the system matches it to the original inspection report in Google Drive, evaluates every issue against your signed inspection agreement and Standards of Practice, and drafts an evidence-cited reply in your company's voice.

Depending on how you configure your response policy, replies are either sent automatically (for high-confidence, clear-cut cases) or held for your review. When a settlement is appropriate, the platform issues your own release document for electronic signature — no separate e-sign service required.

Before your team can start using Callback HQ, the account owner completes a short setup: creating the account, selecting a plan, connecting Google Drive, uploading your inspection agreement and Standards of Practice, adding your inspectors, and embedding the intake form on your website. The Getting Started guide walks through every step.