Billing
Plans, pricing, trials, and subscription management.
The Billing page manages your Callback HQ subscription. Open it from Settings > Billing.
Free trial
Every new account starts with a 14-day free trial. A credit card is required at signup, but you won’t be charged until day 15. You get full access to all features during the trial.
Pricing
Pricing is per active inspector seat. The more inspectors you add, the lower your per-seat cost.
Monthly billing
- 1 – 25 seats: $4.99 per seat / month
- 26+ seats: $3.99 per seat / month
Annual billing
- 1 – 25 seats: $49.90 per seat / year
- 26+ seats: $39.90 per seat / year (saves roughly 17%)
Seat counting
Your subscription quantity equals the number of active inspectors on your roster. When you activate or deactivate an inspector in Settings > Inspectors, the seat count updates automatically.
The billing page shows your current seat count, billing interval, amount, and next renewal date.
Subscription states
- Free trial — trial period active. Shows days remaining and first charge date.
- Active— subscription is current. Shows seat count, interval, amount, and renewal date.
- Past due— last payment failed. Update your payment method to avoid service interruption.
- Canceled— subscription ends at the period end. Your data stays — re-subscribe any time.
Managing your subscription
Click “Manage billing” to open the Stripe Customer Portal, where you can:
- Update your payment method
- Switch between monthly and annual plans
- View and download invoices
- Update billing details (name, address, tax ID)
Canceling
Click “Cancel subscription”. A confirmation dialog shows the date your access ends. Your access continues until the end of the current billing period — you won’t lose access immediately.
Undoing a cancellation
If you change your mind before the period ends, click “Undo cancellation” to resume your subscription as if nothing happened.
Related
- Inspectors — managing your roster and seat count