Archive
Where resolved and sent claims go.
The archive holds claims that are no longer active — replies that have been delivered and claims that have been fully resolved.
Filter chips
Three chips let you narrow the list:
- All finished (default) — both sent and resolved claims.
- Sent— replies that have been delivered to the homeowner.
- Resolved— claims marked as resolved, whether settled or denied.
What stays in the inbox
Claims with a pending settlement signature are not moved to the archive. They remain in the Inbox under the Awaiting signature filter until the release is signed or you manually resolve the claim.
Sort order
Claims are sorted by sent date (newest first), then by last updated as a tiebreaker.
What each row shows
Archive rows display the same information as inbox rows: reference number, claimant name, address, issue excerpt, verdict pill, confidence score, and delivery status.
Opening a claim
Click any row to open the full claim review page. At this point the claim is read-only — the reply has already been sent and the record is preserved as-is.